Summary
Location: Warsaw, Poland; Hybrid
About the Role
Key Responsibilities:
- Serve as the first contact line for the sales force and central teams, ensuring thorough follow-up on client consultations and incidents.
- Support sales representatives and channel partners with order/return processing, reporting, and HCP expense payouts.
- Provide personalized customer service via calls and follow-ups, resolving inquiries related to products, pricing, delivery, and availability.
- Advise customers on the company’s value proposition, including commercial conditions and added value.
- Collaborate with the Customer Care Manager and Process Assurance Lead to exchange insights and support business development.
- Monitor and improve customer experience through feedback and process optimization.
- Manage monthly pharmacy orders and operational processes, including returns due to expiration or lack of rotation.
- Analyze stock situations and communicate with the sales network and pharmacies
Essential Requirements:
- Experience in customer service or sales support roles
- Understanding of sales and commercial processes
- Strong communication and relationship-building skills
- Fluency in English
Desirable Requirements:
- Previous experience in the pharmaceutical industry
- Familiarity with pharmacy operations and order management
Commitment to Diversity & Inclusion:
We are committed to building an inclusive work environment and diverse teams representative of the patients and communities we serve.
Benefits and rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
